I’m actually using a word processor to write this post. Not because I want to, even though Open Office Write is an awesome word processor and I would just love to write everything here, but because for the 1st time God knows how long, our Internet service provider has had a massive outage.
We’ve had such great service from our provider that we decided a few years ago that we’d give them the contract to supply our whole corporate communications package. They handle our phones, our cellphones, and our Internet service. Which, in hindsight, may not have been such a good idea. Then again, this is the 1st time they’ve had a problem of this magnitude in the 3 years that we’ve been their customers, and the price consideration they gave my company when we gave them the contract for everything is very considerable (sorry for the redundant redundancy… sorry again).
As soon as I walked into the office this morning and turned my laptop on I noticed: no Internet. All local e-mail and services were running, but our gateway was not letting me access the outside world. Funny, it never occurred to me that our ISP may be at fault, I immediately though our firewall was acting up again! I needed to get through my morning e-mail so instead of calling the IT department and asking what the problem was, I decided I’d connect to the Internet on my N95 and create a hot spot with the Joiku software (which deserves a post all of it’s own… I promise I’ll write about it soon). Alas, Internet on the cellphone is not working either.
Funnily enough, as soon as I notice that there’s no Internet on my cellphone I get a call from my wife, and she complains to me that there’s no Internet at the house either (yes, we use the same company that provides Internet access at the office for my Internet connection at home). The the coin finally drops and my head goes CLICK… the ISP has had a massive outage. I called our IT department, and they confirm my fears.
It’s been almost an hour now of no Internet access. Our provider is one of the largest providers in El Salvador, so I’m guessing that the outage will not only affect our company, but a whole bunch of big companies and many home connections as well. I can’t wait to hear what people have to say about this on the local blogs, the newspapers and the media.
Also, lately I’ve been siding with John Dvorak’s point of view that the “cloud” is very unreliable and that putting everything up on the cloud may be a bad idea. These kind of events (massive country-wide ISP outage) just prove his point. The cloud is a very wonderful but brittle and fragile thing. We can do a lot of very cool and interesting things on the Internet, but it’s just not reliable enough to BE the new platform.
Steve Gillmor keeps saying that Office is dead. Today is the 1st time in a long time that I’m very happy he is wrong. Because if I had all my stuff up on the cloud as he suggests, my whole company would be unproductive this morning. Oh, BTW… we don’t use MS Office, we deployed Open Office company wide almost 5 years ago… But, I can write about that on a later post.
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